Ricoh Customer Portal

To improve customer experience and become more environmentally friendly, we are pleased to introduce the new “Ricoh Customer Portal” which provide a more convenient and efficient service experience. 

• Account Management: Effortlessly manage and update your contact information, machine location and billing address
• Order Tracking: Conveniently track the status of your orders, delivery information, and fulfillment status
• Contract Viewing: View billing schedule and download contract documents
• Service order status and reports: Access the latest service reports, including your machine’s installation and meter reading history for the last 12 months
• User guide & Useful links: You may learn from user guide videos on Ricoh Customer Portal, Ricoh’s hardware and software solutions and you may also find request form for Ricoh product training etc.

To support the "go green" initiative, we encourage you to log into our Ricoh Customer Portal to download your e-invoices and e-statements every month. Please note that from 1 Jan 2025, we will stop mailing paper invoices and monthly statements to customers by phases, and an administration fee of $20 per invoice per month will be charged for mailing or delivering invoices by other means (except customers with special contract terms).  If you have not registered for the Customer Portal, please fill in the user registration form. Part of the proceedings will be donated to support environmental conservation projects.  

Any inquiry about the customer portal, please contact our customer service department by our WhatsApp channel (28333 1111) or by simply clicking the “online support” icon on the bottom right of the page. Thank you. 

Download Ricoh Customer Portal App Now: