Billing & Payment

Ricoh provides a service called @Remote that remotely manages the status and usage of your devices via the Internet so that you do not need to report the meter counter.. Please report your meter reading of your device by:

Printing the counter sheet from MFP OR
Download Meter Reporting Report Form (PDF) and fill in the meter reading

And send to Meter Section of Ricoh within the first 5 calendar days of each month by following methods:

Email to [email protected]
Fax to 2880 6088

Payment methods

Customer may settle the payment by the following methods:

Faster Payment System "FPS" (Effective from 12 Sep, 2023)
FPS ID: 106496391

Use FPS service of your bank or the nominated service provider, or input FPS ID number and input Bill Reference Number (refer to front page). (i.e. 123456-PINV-xxxxxxxxx)
Internet Banking (Effective from 12 Sep, 2023)

Payments may be settled through Internet banking services offered by your bank. Please refer to the bank details provided below:

Bank Account Name: Ricoh Hong Kong Limited
Bank Name: Mizuho Bank, Ltd.
Bank Code: 109
Branch Code: 547
Swift Code: MHCBHKHH
Bank Account Number: Please refer to the invoice front page (i.e. 8838xxxxxx)
Reference / Remark: Please fill in bill reference no. for remark (i.e. 123456-PINV-xxxxxxxxx)
*When settling more than 1 payment, please put a note for other payment numbers / Email to [email protected].
Direct Debit Authorization (Autopay)

The relevant amount will be debited from your designated bank account according to the payment term of the invoice.

To simplify your payment process, we encourage you to use the Autopay services and no additional charge is imposed for this service by us. Please click here to download the form and pass it to your banker for application with your authorized bank signatories.
Cheque

All cheques should be crossed and made payable to “Ricoh Hong Kong Limited”. For timely update of settlement detail, please attached the remittance advice (from the invoice, statement or reminder) or e-invoice copy with the cheque and mail to:
Ricoh Hong Kong Limited, PO Box No. 68146, Kowloon East Post Office
Post-dated cheque or cheque being dated over 6 months is not accepted.
e-Cheque

All e-cheques should be made payable to “Ricoh Hong Kong Limited”. Please specify the payment information (i.e. invoice number and customer number) for our update of settlement. You may email the e-cheque to us or pay directly to our bank account with the above information.

Hongkong and Shanghai Banking Corporation:
A/C No 004 002 359537 002 (For HKD)
Email Address: [email protected]

Cheque Deposit Machine ("CDM"):
Visit any CDM at HSBC with a crossed cheque made payable to "Ricoh Hong Kong Limited. When the payment transaction is completed, please send the customer advice with payment reference number to [email protected].
Direct Bank Deposit/ Automated Teller Machine ("ATM")

You may deposit a cheque or cash directly into our bank account or visit any ATMs of HSBC in Hong Kong and then transfer to our bank account. Please email the Bank Slip or Payment Advice together with the remittance advice (from invoice, statement or reminder) or the e-invoice copy to us. The account information is as follows:

Hongkong and Shanghai Banking Corporation:
A/C No 004 002 359537 002 (For HKD)
Email Address: [email protected]

E-billing service

Ricoh is committed to reducing carbon footprint and focused on environmental conservation. Our Customer Portal helps companies to reduce paper, increase productivity and gain dollar saving.

Customers can now register to use our Customer Portal to enjoy the following value-added benefits:

Environment-friendly
Free registration and easy to use
Flexible to create user accounts to suit your needs
Access to account status, latest invoices, statements and reminders anytime, anywhere
Email notifications once latest e-invoices or e-statements are uploaded
Retrieval of invoices and statements up to 6 months upon registration
Download forms to update customer information
Customer portal

How to read your invoice

This invoice is for the charges under Easy Printing Service Agreement, which shall include the monthly service charge and the charge for excess page if any.