Ricoh Customer Portal
To improve customer experience and become more environmentally friendly, we are pleased to introduce the new “Ricoh Customer Portal” which provide a more convenient and efficient service experience.
- Account Management: Effortlessly manage and update your contact information, machine location and billing address
- Order Tracking: Conveniently track the status of your orders, delivery information, and fulfillment status
- Contract Viewing: View billing schedule and download contract documents
- Service order status and reports: Access the latest service reports, including your machine’s installation and meter reading history for the last 12 months
- User guide & Useful links: You may learn from user guide videos on Ricoh Customer Portal, Ricoh’s hardware and software solutions and you may also find request form for Ricoh product training etc.
To support the "go green" initiative, we encourage you to log into our Ricoh Customer Portal to download your e-invoices and e-statements every month. Please note that from 1 Jan 2025, a nominal fee of $20 per invoice per month for the delivery of hardcopy invoices will be charged (except with special contract terms). If you have not registered for the Customer Portal, please fill in the user registration form.
Download Ricoh Customer Portal App Now:
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New Ricoh Customer PortalThe new customer portal will offer an intuitive and user-friendly interface, making it easier for you to access and manage your account information and more.Select
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User Account RegistrationYou will have authorized access to view your company's data, including contracts and invoices, among other information.Select
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We offer the best products and services with support, advice and training solutions to keep your business running smoothly.
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Your relationship with Ricoh doesn’t end when you purchase our products or services.
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We do more than deliver your products. For software solutions, office devices or production machines, we maximise your investment potential with training and education.
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We’re your long-term partners in continuous improvement. Optimising your systems and looking for ways to innovate is part of staying competitive and efficient.
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If you have a requirement for Ricoh to relocate an existing device, please contact our customer Service Hotline 2833-1111. Please allow 5 working days notice for your relocation request to be processed.
News & Events
Keep you up to date with Ricoh
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14 Nov
Ricoh IM C320F Wins a 2025 Pick Award from Keypoint Intelligence
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31 Oct
Ricoh publishes Ricoh Group Integrated Report 2024 and Ricoh Group Environmental Report 2024
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18 Oct
Ricoh joins the Japan Center for Engagement and Remedy on Business and Human Rights as a regular member
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10 Oct
Ricoh Recognised as a Leader in Print Security by Quocirca for 2024