Ricoh Professional & Managed Services
Offload IT infrastructure priorities for a singular focus on business advancement
Invigorate IT Efficiency
With Managed Services
From Ricoh
Managing an organisation’s technology needs can be a daunting challenge for a business of any size. Challenges may stem from finding, hiring, and retaining the right talent to manage a range of areas, including modern workplace technologies, end-user computing, cloud, networking, and cybersecurity.
With Ricoh Professional & Managed Services, you can entrust a reliable third-party partner to manage all parts of your IT infrastructure and assets efficiently. By partnering with an experienced managed services provider, you can also access virtual CIO or IT Manager services, which helps you navigate the complexities of overseeing technological solutions with less stress. Leave technology management to the experts so you can focus on your core competencies and take your business to new heights.
Managed services make IT easier.
Your One-Stop Shop for An Optimal IT Experience
Proactive monitoring by Managed Services Center in Hong Kong and the Ricoh Network Operations Center.
We provide remote & on-site solutions to address ad-hoc IT issues.
Our services are customizable to meet your specific needs and support business growth.
As a preferred third-party partner, you can rely on us to take care of:
Why Professional & Managed Services
Ricoh Professional & Managed Services comprises fives areas of specification: Consulting
Services, Project Management Office, Implementation Services, Managed Services, and
Service Desk.
Consulting Services
- Customer Needs Analysis
- Assessments and Health Checks
- Security Governance and Compliance
- Defined Solution Objectives
- Solution Concept Proposal
- Business Case and ROI Development
- Solution Design Workshops
- Solution Prototyping
Project Management Office
- PRINCE2 Certified
- Waterfall/Agile Hybrid Methodology
- Standardised Project Management Toolkit
- Risk and Issue Management
- Change Management
- Project Governance and Compliance
Implementation Services
- Installation and Configuration
- Architecture & Infrastructure Design
- Systems and User Acceptance Testing
- Sociability Testing
- Administrator Training
- End-User Training
- Go Live Support
Managed Services
- Advanced Monitoring Services
- Systems Management
- Network Management
- Systems and Platform Services
- Modern Workplace Security
- Cloud Security
- Network Security
- Patch Management
- Backup Management
- Configuration Management
- Incident Response
- Service Delivery Management
- Regular Performance Reporting
- Onsite Support Services
Service Desk
- Level 1, 2, and 3 Support
- 24x7 for Critical Infrastructure
- Response Time Targets—Based On Incident Priority
- Cybersecurity Incident Response
- Incident Management
- Right-Sized Services Based on Your Organisation Profile
- ITSM, Knowledge, and Reporting Platforms Underpin Services
- Catalogue for Pre-Approved Services
- Knowledge Base & Contact Scenarios to Improve User Experience
- Case Management With Third-Party Escalation
Consulting Services
- Customer Needs Analysis
- Assessments and Health Checks
- Security Governance and Compliance
- Defined Solution Objectives
- Solution Concept Proposal
- Business Case and ROI Development
- Solution Design Workshops
- Solution Prototyping
Project Management Office
- PRINCE2 Certified
- Waterfall/Agile Hybrid Methodology
- Standardised Project Management Toolkit
- Risk and Issue Management
- Change Management
- Project Governance and Compliance
Implementation Services
- Installation and Configuration
- Architecture & Infrastructure Design
- Systems and User Acceptance Testing
- Sociability Testing
- Administrator Training
- End-User Training
- Go Live Support
Managed Services
- Advanced Monitoring Services
- Systems Management
- Network Management
- Systems and Platform Services
- Modern Workplace Security
- Cloud Security
- Network Security
- Patch Management
- Backup Management
- Configuration Management
- Incident Response
- Service Delivery Management
- Regular Performance Reporting
- Onsite Support Services
Service Desk
- Level 1, 2, and 3 Support
- 24x7 for Critical Infrastructure
- Response Time Targets—Based On Incident Priority
- Cybersecurity Incident Response
- Incident Management
- Right-Sized Services Based on Your Organisation Profile
- ITSM, Knowledge, and Reporting Platforms Underpin Services
- Catalogue for Pre-Approved Services
- Knowledge Base & Contact Scenarios to Improve User Experience
- Case Management With Third-Party Escalation
Ricoh Managed Services Portfolio
Managed Workplace Services
Ricoh Managed Workplace Services empower your workforce to maximize your digital environment, ensuring your team has the necessary tools and resources for improved productivity, enhanced operational efficiency, and maximum employee comfort.
Managed Devices Services
Ricoh Managed Devices Services offer rental options for PCs, tablets, and video conferencing solutions, all with comprehensive support. Flexible trade-in or buyout options are available at the end of the contract, ensuring your technology remains current and cost-effective.
Managed Security Services
Ricoh Managed Security Services provide all-round protection for your IT infrastructure. With 24/7 monitoring, threat detection, and incident response, you can rest assured that your company’s data and network are secure and compliant with regulations.
Managed Cloud & IT Infrastructure
Ricoh Managed Cloud & IT Infrastructure empowers businesses by leveraging cloud technology to enhance stability, collaboration, and customer engagement. Our tailored services, including pbulic and hybrid clouds, HCI management, and robust backup and data protection, ensure your business remains secure, innovative, and efficient.
Managed Business Process
Ricoh Managed Business Process Services transform your operations by automating manual tasks through workflow automation. Our AI-enabled content management solutions significantly reduce the time spent on document review and indexing, allowing employees to focus on higher-value activities.
Our Approach
Four Steps to Exceptional IT Effectiveness
Map your business needs
We gather your varying business goals to identify the technology you need for today and tomorrow. This helps us understand the core challenges you need to address in delivering operational efficiency and seamless customer experience.
Co-creation and design-a-service solution
When the capabilities you need are identified, our specialists plan a mix of digital workforce and workspace platforms that can help spur productivity and cultivate human engagement. This enables you to meet communication, automation and collaboration goals while removing barriers to knowledge and data sharing.
Identify quick wins and priorities
We will connect with your people and customers to pinpoint workflow gaps and build a project plan, including quick wins to boost engagement in the business of positive change. According to an Aetna International survey, 83% of respondents believe that technology enables them to work remotely and balance life and work. It’s clear that the right technology significantly improves an employee’s work life, benefitting them and your organisation too.
Engage and educate with an iterative pathway
Our professionals will set a plan of action in motion, combining the right mix of new technologies, workplace practices, and attitudes on how work gets done. By breaking down a robust digital transformation journey into manageable steps, we can help you realise positive change.
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