Invigorate IT Efficiency
With Managed Services
From Ricoh

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Managing an organisation’s technology needs can be a daunting challenge for a business of any size. Challenges may stem from finding, hiring, and retaining the right talent to manage a range of areas, including modern workplace technologies, end-user computing, cloud, networking, and cybersecurity.

With Ricoh Professional & Managed Services, you can entrust a reliable third-party partner to manage all parts of your IT infrastructure and assets efficiently. By partnering with an experienced managed services provider, you can also access virtual CIO or IT Manager services, which helps you navigate the complexities of overseeing technological solutions with less stress. Leave technology management to the experts so you can focus on your core competencies and take your business to new heights.

 

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Managed services make IT easier.



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 Your One-Stop Shop for An Optimal IT Experience

 

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Proactive monitoring by Managed Services Center in Hong Kong and the Ricoh Network Operations Center.

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We provide remote & on-site solutions to address ad-hoc IT issues.

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Our IT professionals are equipped with comprehensive skills to deliver a wide range of IT services tailored to your needs.
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Our services are customizable to meet your specific needs and support business growth.


As a preferred third-party partner, you can rely on us to take care of:

 

Workspace Management
54%
Thiết kế công việc lấy con người làm trung tâm — có trải nghiệm làm việc linh hoạt, cơ hội hợp tác có chủ ý và quản lý đồng cảm — có thể tăng hiệu suất của nhân viên lên tới 54%.
— 2022 Gartner Inc

Nền tảng của bạn cho môi trường làm việc trong tương lai

Các nền tảng nâng cao môi trường làm việc hiện đại cung cấp các công cụ và thông tin chi tiết bạn cần để tối ưu hóa chức năng không gian làm việc đồng thời quản lý chi phí. Thiết kế lại, tích hợp và hỗ trợ môi trường làm việc kết hợp của bạn bằng phương pháp tiếp cận toàn diện sẽ giúp nuôi dưỡng sự gắn kết của nhân viên, tạo điều kiện thuận lợi cho cách làm việc năng động hơn và giúp bạn đạt được mức hiệu suất mới.



Why Professional & Managed Services

Ricoh Professional & Managed Services comprises fives areas of specification: Consulting
Services, Project Management Office, Implementation Services, Managed Services, and
Service Desk.


Consulting Services 

  • Customer Needs Analysis
  • Assessments and Health Checks
  • Security Governance and Compliance
  • Defined Solution Objectives
  • Solution Concept Proposal
  • Business Case and ROI Development
  • Solution Design Workshops
  • Solution Prototyping
2 people in a server room looking at a laptop

Project Management Office 

  • PRINCE2 Certified
  • Waterfall/Agile Hybrid Methodology
  • Standardised Project Management Toolkit
  • Risk and Issue Management
  • Change Management
  • Project Governance and Compliance
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Implementation Services 

  • Installation and Configuration
  • Architecture & Infrastructure Design
  • Systems and User Acceptance Testing
  • Sociability Testing
  • Administrator Training
  • End-User Training
  • Go Live Support
A person on a virtual call in a server room with another person inspecting in the background

Managed Services

  • Advanced Monitoring Services
  • Systems Management
  • Network Management
  • Systems and Platform Services
  • Modern Workplace Security
  • Cloud Security
  • Network Security
  • Patch Management
  • Backup Management
  • Configuration Management
  • Incident Response
  • Service Delivery Management
  • Regular Performance Reporting
  • Onsite Support Services
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Service Desk

  • Level 1, 2, and 3 Support
  • 24x7 for Critical Infrastructure
  • Response Time Targets—Based On Incident Priority
  • Cybersecurity Incident Response
  • Incident Management
  • Right-Sized Services Based on Your Organisation Profile
  • ITSM, Knowledge, and Reporting Platforms Underpin Services
  • Catalogue for Pre-Approved Services
  • Knowledge Base & Contact Scenarios to Improve User Experience
  • Case Management With Third-Party Escalation
2 people  inspecting servers with one holding a laptop

Consulting Services

Consulting Services 

  • Customer Needs Analysis
  • Assessments and Health Checks
  • Security Governance and Compliance
  • Defined Solution Objectives
  • Solution Concept Proposal
  • Business Case and ROI Development
  • Solution Design Workshops
  • Solution Prototyping
2 people in a server room looking at a laptop

Project Management Office 

  • PRINCE2 Certified
  • Waterfall/Agile Hybrid Methodology
  • Standardised Project Management Toolkit
  • Risk and Issue Management
  • Change Management
  • Project Governance and Compliance
A person using a laptop with a tablet beside them

Implementation Services 

  • Installation and Configuration
  • Architecture & Infrastructure Design
  • Systems and User Acceptance Testing
  • Sociability Testing
  • Administrator Training
  • End-User Training
  • Go Live Support
A person on a virtual call in a server room with another person inspecting in the background

Managed Services

  • Advanced Monitoring Services
  • Systems Management
  • Network Management
  • Systems and Platform Services
  • Modern Workplace Security
  • Cloud Security
  • Network Security
  • Patch Management
  • Backup Management
  • Configuration Management
  • Incident Response
  • Service Delivery Management
  • Regular Performance Reporting
  • Onsite Support Services
A professional reading something from a tablet

Service Desk

  • Level 1, 2, and 3 Support
  • 24x7 for Critical Infrastructure
  • Response Time Targets—Based On Incident Priority
  • Cybersecurity Incident Response
  • Incident Management
  • Right-Sized Services Based on Your Organisation Profile
  • ITSM, Knowledge, and Reporting Platforms Underpin Services
  • Catalogue for Pre-Approved Services
  • Knowledge Base & Contact Scenarios to Improve User Experience
  • Case Management With Third-Party Escalation
2 people  inspecting servers with one holding a laptop

 

Ricoh Managed Services Portfolio

Managed Services Portfolio Diagram

Managed Workplace Services

Ricoh Managed Workplace Services empower your workforce to maximize your digital environment, ensuring your team has the necessary tools and resources for improved productivity, enhanced operational efficiency, and maximum employee comfort.


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Managed Devices Services Blue ribbon outline

Managed Devices Services

Ricoh Managed Devices Services offer rental options for PCs, tablets, and video conferencing solutions, all with comprehensive support. Flexible trade-in or buyout options are available at the end of the contract, ensuring your technology remains current and cost-effective.


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Managed Security Services

Ricoh Managed Security Services provide all-round protection for your IT infrastructure. With 24/7 monitoring, threat detection, and incident response, you can rest assured that your company’s data and network are secure and compliant with regulations.


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Managed Cloud & IT Infrastructure Services Blue ribbon outline

Managed Cloud & IT Infrastructure

Ricoh Managed Cloud & IT Infrastructure empowers businesses by leveraging cloud technology to enhance stability, collaboration, and customer engagement. Our tailored services, including pbulic and hybrid clouds, HCI management, and robust backup and data protection, ensure your business remains secure, innovative, and efficient.


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Managed Business Process

Ricoh Managed Business Process Services transform your operations by automating manual tasks through workflow automation. Our AI-enabled content management solutions significantly reduce the time spent on document review and indexing, allowing employees to focus on higher-value activities.


Learn More
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Our Approach

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A person taking a virtual call from a car
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Four Steps to Exceptional IT Effectiveness

Workspace Management
54%
Thiết kế công việc lấy con người làm trung tâm — có trải nghiệm làm việc linh hoạt, cơ hội hợp tác có chủ ý và quản lý đồng cảm — có thể tăng hiệu suất của nhân viên lên tới 54%.
— 2022 Gartner Inc

Nền tảng của bạn cho môi trường làm việc trong tương lai

Các nền tảng nâng cao môi trường làm việc hiện đại cung cấp các công cụ và thông tin chi tiết bạn cần để tối ưu hóa chức năng không gian làm việc đồng thời quản lý chi phí. Thiết kế lại, tích hợp và hỗ trợ môi trường làm việc kết hợp của bạn bằng phương pháp tiếp cận toàn diện sẽ giúp nuôi dưỡng sự gắn kết của nhân viên, tạo điều kiện thuận lợi cho cách làm việc năng động hơn và giúp bạn đạt được mức hiệu suất mới.



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